Refund policy

Cancellation, Return & Refund Policy – Ladakh Bites

At Ladakh Bites, we take immense pride in bringing you pure, authentic, and farm-fresh Himalayan produce. Because our offerings consist of consumable food items, superfoods, and wellness extracts, our policy is designed to maintain strict food hygiene standards while ensuring you are fully protected in case of transit issues.

1. General Policy (Food Safety & Hygiene)

Due to food safety, hygiene, and consumable goods regulations:

Consumable food items and wellness products are non-returnable once delivered.

We cannot accept returns or exchanges for reasons of personal taste preference, texture, or accidental duplicate orders once dispatched.

2. Replacement & Refund Eligibility

We will gladly issue a free replacement or a full refund under the following verified conditions:

Damaged in Transit: Outer packaging or inner containers (such as glass jars or bottles) arrive broken, cracked, or leaking.

Tampered Seal: Product safety seal or pouch is compromised or open upon delivery.

Incorrect Item Received: The delivered product does not match your order confirmation.

Missing Items: Any product billed on your invoice is missing from the parcel.

Quality Defect: Verified product spoilage or packaging defect upon arrival.

3. Claim Window & Verification Process

To qualify for a replacement or refund:

1. Reporting Window: Notify our support team within 48 hours of delivery. Claims submitted after 48 hours cannot be processed due to the perishable nature of food items.

2. Proof Required:

Your Order ID and phone number.

Clear photos or an unboxing video showing the shipping label on the outer box and the defect/damage on the product.

3. Keep Packaging: Please retain the damaged items and box until our support team verifies the claim.

4. Refund & Replacement Timelines

Review: Claims are verified by our team within 24–48 working hours.

Prepaid Orders (UPI, Cards, Netbanking): Approved refunds are credited directly back to the original payment source within 5 to 7 business days.

Cash on Delivery (COD) Orders: Refunds are transferred via UPI or NEFT upon receipt of your bank details.

Replacements: Replacement parcels are dispatched within 2 business days of claim approval with zero extra shipping charges.

5. Order Cancellation

Before Dispatch: Orders can be cancelled free of charge within 3 hours of placement or prior to courier handover.

After Dispatch: Dispatched shipments cannot be recalled. If a delivery is refused at the doorstep, return shipping costs may be deducted from the refund.

6. Official Customer Care & Return Address

For assistance, damage claims, or order inquiries, reach out directly:

Customer Care WhatsApp / Call: +91 9622797118

Email: ladakhbites@gmail.com

Operating Hours: Monday to Saturday | 9:30 AM – 6:30 PM IST

Registered Dispatch & Correspondence Address:

Ladakh Bites C/o Sonam Phuntsog Shey Shashi, Leh, Ladakh, India